Privacy Policy

Effective Date: 1st January 2025  |  Last Updated: 04 June 2026

At Gifting 91 (operated under Om Creations Trust), we are committed to protecting the privacy and security of every visitor, customer and supporter who interacts with our platform. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you access our website www.gifting91.org or use our services.

By accessing or using our website you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name
• Email address
• Phone number
• Shipping & billing address
• Payment information (processed securely via third-party gateways)

b) Account Information

• Username and password (encrypted)
• Order history and wishlist preferences
• Communication preferences

c) Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited, time spent and navigation patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery
• To create and manage your account on our platform
• To communicate order confirmations, shipping updates and invoices
• To respond to your enquiries and customer support requests
• To personalise your shopping experience and recommend products
• To send promotional emails, offers and newsletters (only with your consent)
• To improve our website performance, functionality and user experience
• To detect and prevent fraud, abuse or unauthorised access
• To comply with applicable laws, regulations and legal obligations

3. Sharing of Information

We do not sell, rent or trade your personal information. We may share your data only in the following circumstances:

• Payment Processors: To securely process transactions through trusted third-party gateways
• Shipping Partners: To deliver your orders to the correct address
• Service Providers: Trusted vendors who assist us with website hosting, analytics and email services — bound by confidentiality agreements
• Legal Requirements: When required by law, regulation, court order or governmental authority
• Business Transfers: In the event of a merger, acquisition or sale of assets, your data may be transferred as part of the transaction

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality such as login sessions and cart management
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it
• Preference Cookies: Remember your settings, language and display preferences

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure password hashing and storage
• Restricted access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Your Rights

As a user of Gifting 91, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated personal data
• Opt-out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us
• Data Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@gifting91.org.

7. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Gifting 91 does not knowingly collect personal information from children under the age of 18 without parental consent. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting or reporting requirements. Once the retention period has expired, data is securely deleted or anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please reach out to us: